Are there any refunds?Matt Dockstader
Destination Races does not offer any refunds. We offer credits but no actual refunds. If you have purchased a race and cannot run it, you may do a transfer for a $20 fee. Try looking at our Facebook Page for runners looking to buy a bib.
What time does the race start?ryan4040
This race starts at 7:00am PST.
Where can I view maps of the course?ryan4040
See The Course page for details.
Where can I learn about transportation to and from the race?ryan4040
See the Transportation page for details
What is allowed, or not permitted on course?ryan4040
This varies from race to race; see Race Info for details.
What happens if I become injured on course?ryan4040
Medical aid is provided at designated aid stations along the course and will be equipped to provide basic first aid. EMT service is positioned at the start line and will follow the runners to the finish. The main medical tent is located at the finish line and is available to assist runners with various ailments. Participants who require medical evaluation on the course may be transported to a local hospital. More information can be found on the Medical page.
What happens if I cannot finish the race or keep the minimum required pace? ryan4040
Transportation to the finish area for stranded or slow walkers without medical problems is provided via the SAG vehicle. In the event you cannot finish the race, please make your way to the nearest aid station and ask for SAG assistance. The SAG vehicle will be following the final runner/walker and will pick up as they pass aid stations.
What awards are available to runners and teams?ryan4040
Visit the Race Info page for more details.
When will the results be available?ryan4040
Typically, all race results are posted within a few hours after the race. Visit the Results & Timing page for more details.
When are the official race photos available?ryan4040
Gameface Media is our official race day photo company for 2016. You will be able to download your race photos for free and share across your social channels! Stay tuned for more information!
Are volunteers needed for the race?ryan4040
Yes, the race wouldn’t exist without the support from hundreds of volunteers! While we have various organizations that provide volunteers, we also welcome individuals to sign up to volunteer. Please visit the Get Involved page for more details.
I am having trouble processing my online registration. Can someone help?ryan4040
For online registration problems contact customer support for ACTIVE Network at email@example.com or by calling at 877-228-4881.
I did not receive, or I lost my registration confirmation email, can I get another?ryan4040
First check to make sure your registration was charged. If so, email your request to firstname.lastname@example.org or call 877-228-4881.
How do I find out if I am registered?ryan4040
Click here to see if you are registered.
I found a mistake in my registration information. How can I edit my registration?ryan4040
To edit your registration or add merchandise, go to your Active homepage and edit your event here: http://myevents.active.com
How can I add Race Extras to my registration?ryan4040
Race Extras can be selected during registration or if you have already registered, you may purchase them separately. See Race Extras page for details.
How do I register a team?ryan4040
See Team Registration information on the Registration page. Note: The team category requires each person to run the half marathon. You must have a minimum of six persons on the team when registration closes to qualify as a team and receive the discounted entry.
Can I switch from an individual entry to a team, or vice-versa?ryan4040
Yes, you can make that switch by editing your registration online. If you are switching from an individual registration to join a team, you will not receive a credit online and there are NO processing fees. You will be charged when switching from a team to the individual category due to insufficient team members.
When can I pick up my packet?ryan4040
The Race Expo is held the day before the race and is open to the public and free. We recommend attending the expo! However, Early Packet Pickup and Race Day Packet Pickup services are available for the runners that cannot make the Race Expo. See Packet Pickup Options page for details.
Can someone pick up my packet for me?ryan4040
Yes, you may authorize a friend, teammate or family member to pick up your race packet for you. They must bring a copy of your photo ID to packet pickup. Be sure to have them look up your bib number first upon arrival as bibs are distributed by number, not alphabetically.
Is there a waiting list if the event is sold out?ryan4040
If I cannot run what options do I have?ryan4040
Refunds are NOT allowed, but you may transfer your registration to another runner or request a partial credit to a future race. Details can be found on the Transfers & Credits page.
What forms of payment do you accept?ryan4040
Cash, Visa, MC, Amex, Discover
I have a question about registration or the event that is not answered here or on the website.ryan4040
If you are unable to find answers to your questions on the website, please email a Destination Races representative at email@example.com